Award-Winning Entrepreneur & Best-Selling Author
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
Dr. Michelli helps leaders and business owners define and build memorable brands. He activates people, processes, and technology to consistently deliver service experiences that drive loyalty and sustained profits. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, and New York Times #1 bestselling author. His books include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, The MindChamps Way: How to Turn an Idea Into a Global Movement.