How to Build Thriving Corporate Culture & Amazing Customer Experiences in an AI World

Lessons from 4 Legendary Brands
from 4 Different Sectors

No. 1 New York Times
& Wall Street Journal
Bestselling Author
Dr Joseph A. Michelli

How to Build Thriving Corporate Culture & Amazing Customer Experiences in an AI World

Lessons from 4 Legendary Brands from 4 Different Sectors

No. 1 New York Times
& Wall Street Journal
Bestselling Author
Dr Joseph A. Michelli

Learn Enduring Strategies from 4 World Famous Brands to enable your company to thrive in a world that is being transformed by AI.

In this one-of-a-kind Masterclass you will learn how to:

Build and Grow an Amazing Corporate Culture in an AI World
A powerful corporate culture will separate you from your competition and enable your organisation to thrive in an unpredictable future.
Combine Artificial Intelligence with Emotional Intelligence
Artificial Intelligence is immensely powerful but how can you enhance it with the human touch to turn customers into fans?
Select, Onboard and Train the Right Talent to build a Thriving and Resilient Team
Inculcating the right Mindset from day one is the key to preventing your company from being disrupted.

…and much, much more!

A Must Attend Event for:

CEOs & COOs
CBOs, CMOs & CPOs
Business Leaders &
Entrepreneurs

A Must Attend Event for:

CEOs & COOs
CBOs, CMOs & CPOs
Business Leaders &
Entrepreneurs

Who Is Dr. Joseph Michelli

Dr Joseph A. Michelli has been named one of the Top 10 thought leaders in Customer Service by Global Gurus. As an organisational consultant, he is renowned for transferring his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer excellence. Dr Michelli’s bestselling books include:

• Driven to Delight – Delivering World-Class Customer Experience the Mercedes-Benz Way
• The New Gold Standard – 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
• The MindChamps Way – How to Turn An Idea Into A Global Movement
• Leading the Starbucks Way – 5 Principles for Connecting Your Customers, Your Products, and Your People

Who Is Dr. Joseph Michelli

• Driven to Delight – Delivering World-Class Customer Experience the Mercedes-Benz Way
• The New Gold Standard – 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
• The MindChamps Way – How to Turn An Idea Into A Global Movement
• Leading the Starbucks Way – H5 Principles for Connecting Your Customers, Your Products, and Your People

SPECIAL INTERVIEW:

“While both Cesar Ritz and David Chiem have built businesses that strive for transformational excellence, there is one fundamental difference between MindChamps and The Ritz-Carlton Hotel Company. That difference relates to the speed by which MindChamps has catapulted to international prominence.”

Dr Joseph A. Michell

In an exclusive one-on-one interview as part of the Masterclass, Dr Michelli will discuss with David Chiem, MindChamps Founder CEO and Executive Chairman, how he built a unique corporate culture that embodies agility, adaptability and the Champion Mindset, to drive the organisation’s success in the face of the ‘AI Tsunami’ and an ever-shifting global landscape. David is the co-author of the bestselling book The 3-Mind Revolution – A New World View for Global Leaders – which introduces a New Brain Software for an AI-dominated world.

Building Your Organisation's Legacy

Delving into the inside stories of companies like Mercedes-Benz, Starbucks, Ritz-Carlton & MindChamps, Dr. Michelli reveals how these businesses and their founders define powerful purposes, forging die-hard brands that have resonated with millions of consumers.

TEDx – “Is Your Legacy Personal, Or All Business?”