How do you navigate your business in a world where Covid-19 has flipped economies on their heads?
What if you could learn the strategies of world-class brands that thrived amid the global economic turmoil?
The Secret Sauce
Three behemoths.
One leads in prestige and service. The other realises dreams and aspirations. The third is shaping lives and the future of society.
Mercedes-Benz. MindChamps. The Ritz-Carlton.
Learn the art of success from these three leading brands through #1 New York Times and Wall Street Journal best-selling author Dr Joseph Michelli, an internationally sought-after speaker, organisational consultant and trained psychologist.
How do you navigate your business in a world where Covid-19 has flipped economies on their heads?
What if you could learn the strategies of world-class brands that thrived amid the global economic turmoil?
The Secret Sauce
Three behemoths.
One leads in prestige and service. The other realises dreams and aspirations. The third is shaping lives and the future of society.
Mercedes-Benz. MindChamps. The Ritz-Carlton.
Learn the art of success from these three leading brands through #1 New York Times and Wall Street Journal best-selling author Dr Joseph Michelli, an internationally sought-after speaker, organisational consultant and trained psychologist.
In this virtual workshop, you will:
Business Owners
Entrepreneurs
Chief Executive Officers
Chief Marketing Officers
Chief People Officers
VPs & Managing Directors
Senior Management Staff
Corporate Leaders specialising in:
Human Resources
Marketing & Branding
Corporate Communications
Customer Service & Experience
Quality Assurance
Business Owners
Entrepreneurs
Chief Executive Officers
Chief Marketing Officers
Chief People Officers
VPs & Managing Directors
Senior Management Staff
Corporate Leaders specialising in:
Human Resources
Marketing & Branding
Corporate Communications
Customer Service & Experience
Quality Assurance
31 October 2020
10am (SGT) / 1pm (AEDT)
Book Now: SGD $68 / AUD $68 SGD $47.60 / AUD $47.60
Enjoy 30% Savings with our Early Bird promo code: EB30
A live feed on Zoom
(you’ll receive detailed instructions
on how to set everything up
after you register)
The Story of Three Brands: Secrets to thriving in a world with Covid-19
How to position your business for post Covid-19 times
The MindChamps Way with MindChamps Founder CEO, David Chiem: How MindChamps took on the pandemic
Breakout for sharing and networking
31 October 2020
10am (SGT) / 1pm (AEDT)
Book Now: SGD $68 / AUD $68 SGD $47.60 / AUD $47.60
Enjoy 30% Savings with our Early Bird promo code: EB30
A live feed on Zoom
(you’ll receive detailed instructions
on how to set everything up
after you register)
The Story of Three Brands: Secrets to thriving in a world with Covid-19
How to position your business for post Covid-19 times
The MindChamps Way with MindChamps Founder CEO, David Chiem: How MindChamps took on the pandemic
Breakout for sharing and networking
Award-Winning Entrepreneur & Best-Selling Author
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
Dr. Michelli helps leaders and business owners define and build memorable brands. He activates people, processes, and technology to consistently deliver service experiences that drive loyalty and sustained profits. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, and New York Times #1 bestselling author. His books include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, The MindChamps Way: How to Turn an Idea Into a Global Movement.
Award-Winning Entrepreneur & Best-Selling Author
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organisational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
Dr. Michelli helps leaders and business owners define and build memorable brands. He activates people, processes, and technology to consistently deliver service experiences that drive loyalty and sustained profits. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, and New York Times #1 bestselling author. His books include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, The MindChamps Way: How to Turn an Idea Into a Global Movement.
Delving into the inside stories of companies like Mercedes-Benz, Starbucks, Ritz-Carlton & MindChamps, Dr. Michelli reveals how these businesses and their founders define powerful purposes, forging die-hard brands that have resonated with millions of consumers.
TEDx – “Is Your Legacy Personal, Or All Business?”
The Michelli Experience – “Service Is Always Personal”
The Michelli Experience – “The Subway Legacy”
Speakerchannel – “On Customer Service and Leadership”